Return Policy for Golden Grams Mobile:
Thank you for choosing Golden Grams Mobile. Please review our return policy below:
Food Sales: All Sales Final
We take food safety seriously, and due to the perishable nature of our food products, all sales are final. We do not accept returns, exchanges, or refunds for any food items purchased.
Clothing Returns: 7-Day Return Window
For clothing items purchased from Golden Grams Mobile, you have a 7-day return window from the date of purchase. To be eligible for a return, the item must be unused, unwashed, and in the same condition as received, with all tags attached.
Delivery Info
Useful information about delivery and returns
You can purchase your items online and pick them up at our street store or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your orders get to you on time.
At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and delivery time. Where available, you can also choose a faster delivery method for each item on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order.
How to Initiate a Return for Clothing Items:
1. Contact our customer service team within 7 days of receiving your clothing item(s) to initiate the return process.
2. Provide your order number and details of the item(s) you wish to return.
3. Our customer service team will provide you with a return authorization and instructions for returning the item(s).
4.Once we receive the returned item(s) and verify their condition, we will process your refund or exchange, as per your preference.
Exclusions:
• For hygiene reasons, underwear and swimwear are not eligible for return.
• Sale or clearance items are final sale and not eligible for return.
Shipping Costs:
Customers are responsible for any shipping costs associated with returning clothing items.
Final Decision:
Golden Grams Mobile reserves the right to make the final decision on all returns, exchanges, and refunds.
By making a purchase with Golden Grams Mobile, you agree to abide by our return policy.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team for assistance. Thank you for shopping with Golden Grams Mobile.